Refund policy
At GentleTi, we want you to feel confident in every purchase. If you’re not completely satisfied, we’re here to help.
Return Eligibility
We accept returns within 30 days of delivery.
To be eligible for a return, items must:
- Be unused and unworn
- Be in their original condition and packaging
- Not show signs of damage, wear, or alteration
For hygiene reasons, used earrings cannot be returned.
Non-Returnable Items
The following items are not eligible for return:
- Worn or used earrings
- Items damaged due to misuse
- Final sale or clearance items (if applicable)
How to Start a Return
To initiate a return, please contact us at: support@gentleti.com
Include:
- Your order number
- The item(s) you wish to return
- A brief reason for the return
Our support team will respond within 3 business days with return instructions.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method, as we are not responsible for lost return packages
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Processing time is typically 5–10 business days, depending on your bank or payment provider
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery.
Include clear photos of the issue, and we will:
- Offer a replacement, or
- Issue a full refund, including shipping if applicable
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return your original purchase and place a new order.
Order Cancellation
Orders can only be canceled within 12 hours of placement.
Once an order has been processed or shipped, it cannot be canceled.
Contact Us
If you have any questions, feel free to reach out: support@gentleti.com