Shipping policy
At GentleTi, we are committed to delivering your titanium earrings safely and efficiently. Below you’ll find everything you need to know about our shipping process.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Shipping Time & Delivery Estimates
Estimated delivery times vary by location:
- United States: 4–7 business days
- Canada: 4–7 business days
- United Kingdom: 3–6 business days
- Europe: 3–8 business days
- Australia: 5–8 business days
- Other Countries: 4–10 business days
Please note that delivery times are estimates and may vary due to customs processing or carrier delays.
Shipping Fees
Shipping fees (if applicable) are calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
All orders include tracking information.
You will receive an email with your tracking details once your order has been shipped.
If you have not received your tracking number within 5 business days, please contact us at: support@gentleti.com
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes, depending on your country’s regulations.
These charges are the responsibility of the customer.
Shipping Delays
While we strive to meet all delivery estimates, delays may occur due to:
- Customs inspections
- Carrier issues
- High seasonal demand
We appreciate your patience and understanding.
Incorrect Address
Please ensure your shipping address is accurate at checkout.
GentleTi is not responsible for orders shipped to incorrectly provided addresses.
Lost or Stolen Packages
If your package is marked as delivered but cannot be found, please contact the carrier first.
If you still need assistance, reach out to us at support@gentleti.com, and we will do our best to help.